Refund policy

Thank you for shopping with CharmElle.site. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Gift cards.
Clearance, promotional, or final-sale items.
Items damaged by improper use after delivery.

Return Process

To initiate a return, please contact us at:

Email: support@charmelle.site

Please include:

Order number
Customer name
Reason for return
Photos (if applicable)

Our support team will review your request and provide return instructions.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may request photos to verify the issue and will arrange a replacement or refund when appropriate.